911 Call Taker — Fast-Paced Emergency Communications

Public Safety Dispatch Network; Maryland; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Abingdon, MD seeks 911 Call Takers to handle emergency and nonemergency calls with focus and accuracy. You will verify locations, obtain callback details, and document information for dispatch teams.

Training and certifications are provided as part of ongoing professional development. Responsibilities include using approved questions, relaying critical information to responders, and maintaining composure under pressure.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience is helpful.
• Ability to follow structured procedures.
• Strong listening comprehension and accurate typing are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Active listening

Accurate typing

Clear communication

Education

High School Diploma

Job description

Public Safety Dispatch Network in Abingdon, MD seeks 911 Call Takers to handle emergency and nonemergency calls with focus and accuracy. You will verify locations, obtain callback details, and document information for dispatch teams.

Training and certifications are provided as part of ongoing professional development. Responsibilities include using approved questions, relaying critical information to responders, and maintaining composure under pressure.