Emergency Call Taker - 24/7 Dispatch Support

National Public Safety Careers; Port Royal (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 call taker opportunities in Port Royal, VA. The role involves handling emergency and non-emergency calls, verifying locations and contact details, and documenting information for dispatch teams.

Ideal applicants will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Requires strong listening and typing skills and clear verbal communication.
• Customer service experience is helpful but not always required.
• Candidates must be able to follow structured procedures and pass background checks.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training scope.
• Respect caller privacy and confidential information.
• Adhere to agency scheduling and performance standards.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 call taker opportunities in Port Royal, VA. The role involves handling emergency and non-emergency calls, verifying locations and contact details, and documenting information for dispatch teams.

Ideal applicants will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.