Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Clarksville (VA); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers is actively seeking 911 Call Taker opportunities in Clarksville, VA. Call takers are frequently the first point of contact during emergencies, asking targeted questions and documenting information for responders.

Responsibilities include handling calls, confirming locations and caller details, entering data into dispatch software, and relaying information promptly. A high school diploma is commonly required, with agency-provided training and certifications

Formación

• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures as required in emergency response settings.
• Experience in customer service, telephone support, or public safety is helpful but not always required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Listening

Typing

Verbal communication

Procedural adherence

Educación

High school diploma

Herramientas

Call-processing software

Descripción del empleo

National Public Safety Careers is actively seeking 911 Call Taker opportunities in Clarksville, VA. Call takers are frequently the first point of contact during emergencies, asking targeted questions and documenting information for responders.

Responsibilities include handling calls, confirming locations and caller details, entering data into dispatch software, and relaying information promptly. A high school diploma is commonly required, with agency-provided training and certifications