Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Ellenton (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training opportunities

Job summary

Regional 911 Intake Solutions in Ellenton, GA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and support dispatch teams to coordinate responses.

This role may require rotating shifts 24/7, including nights and weekends. A high school diploma is commonly required, with training and certifications provided after hire. Strong listening and clear communication are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful but not required.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening skills

Typing speed

Education

High School Diploma

Job description

Regional 911 Intake Solutions in Ellenton, GA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and support dispatch teams to coordinate responses.

This role may require rotating shifts 24/7, including nights and weekends. A high school diploma is commonly required, with training and certifications provided after hire. Strong listening and clear communication are essential.