Emergency Communications Call Taker — 24/7 Shifts

Regional 911 Intake Solutions; Harleyville (SC); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Harleyville, SC is seeking a Call Taker to answer emergency and nonemergency lines, verify locations, and relay critical information to dispatch. You will follow scripted questions and enter data into call-processing software while providing calm, accurate assistance.

Job candidates typically hold a high school diploma or equivalent and have strong listening, typing, and verbal communication skills.

Qualifications

• Candidates should have strong listening comprehension, fast and accurate typing, and clear verbal communication.
• High school diploma or equivalent is commonly required for entry.
• Some vacancies may accept applicants without dispatch experience but assess readiness during assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Harleyville, SC is seeking a Call Taker to answer emergency and nonemergency lines, verify locations, and relay critical information to dispatch. You will follow scripted questions and enter data into call-processing software while providing calm, accurate assistance.

Job candidates typically hold a high school diploma or equivalent and have strong listening, typing, and verbal communication skills.