Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Citra (FL); On-site; USD 35,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Florida seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and relay critical information to dispatch teams. You will collect details, follow structured questions, and ensure accuracy in the call-processing system during high-stress situations.

The role requires strong listening, typing, and communication skills, with training provided for certifications and compliance. On-site shifts and rotating schedules may apply.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful.
• Strong listening and data-entry skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear verbal communication

Typing speed

Questioning and data collection

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Florida seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and relay critical information to dispatch teams. You will collect details, follow structured questions, and ensure accuracy in the call-processing system during high-stress situations.

The role requires strong listening, typing, and communication skills, with training provided for certifications and compliance. On-site shifts and rotating schedules may apply.