Emergency Communications Call Taker — 24/7 Shifts

National Public Safety Careers; Mount Judea (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

National Public Safety Careers in Mount Judea, AR is seeking qualified applicants for 911 Call Taker positions in the local emergency communications network. The role involves handling emergency and nonemergency calls, confirming locations and callback information, and documenting details for dispatch.

Training is provided to ensure proper call-taking procedures and compliance. Candidates typically need a high school diploma and may have prior customer service experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers in Mount Judea, AR is seeking qualified applicants for 911 Call Taker positions in the local emergency communications network. The role involves handling emergency and nonemergency calls, confirming locations and callback information, and documenting details for dispatch.

Training is provided to ensure proper call-taking procedures and compliance. Candidates typically need a high school diploma and may have prior customer service experience.