911 Call Taker & Emergency Communications Specialist (24/7)

National Public Safety Careers; Rutledge (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for an emergency communications center in Rutledge, GA. The role involves answering incoming emergency calls, confirming incident location, and entering information into dispatch software to support responders.

A high school diploma or equivalent is commonly required; previous customer service or public safety experience helps, though some vacancies accept others.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or public safety experience helps, though some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Verbal communication

Typing speed

Customer service

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for an emergency communications center in Rutledge, GA. The role involves answering incoming emergency calls, confirming incident location, and entering information into dispatch software to support responders.

A high school diploma or equivalent is commonly required; previous customer service or public safety experience helps, though some vacancies accept others.