Emergency Call Taker — 24/7 Public Safety Communications

Public Safety Dispatch Network; Joppa (IL); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Résumé du poste

The Public Safety Dispatch Network seeks qualified 911 Call Takers in Joppa, IL to handle emergency and nonemergency lines. You will verify locations, collect callback data, and enter details into dispatch systems to coordinate response teams.

Successful candidates typically hold a high school diploma, demonstrate excellent listening and typing skills, and can work within structured procedures. Training and certifications are prerequisites for this role.

Qualifications

• Strong listening and communication skills required.
• Ability to follow structured procedures and document information accurately.
• Prior customer service or public safety experience helpful but not always required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Connaissances

Active listening

Accurate typing

Verbal communication

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

The Public Safety Dispatch Network seeks qualified 911 Call Takers in Joppa, IL to handle emergency and nonemergency lines. You will verify locations, collect callback data, and enter details into dispatch systems to coordinate response teams.

Successful candidates typically hold a high school diploma, demonstrate excellent listening and typing skills, and can work within structured procedures. Training and certifications are prerequisites for this role.