Emergency Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Denham Springs (LA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Denham Springs, LA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for rapid response. The role requires strong listening, precise typing, and clear communication within structured procedures.

You will work in a fast-paced environment with rotating shifts and mandatory trainings, ensuring caller privacy and accurate incident reporting.

Qualifications

• Strong listening comprehension is required.
• Accurate typing speed and accuracy are necessary.
• Clear verbal communication and following structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Adhere to language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Denham Springs, LA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for rapid response. The role requires strong listening, precise typing, and clear communication within structured procedures.

You will work in a fast-paced environment with rotating shifts and mandatory trainings, ensuring caller privacy and accurate incident reporting.