Emergency Call Taker - 24/7 Public Safety Dispatch

Regional 911 Intake Solutions; Slidell (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Slidell, LA seeks dependable Call Takers to handle emergency and nonemergency lines. You will verify locations, gather caller details, and input information into dispatch systems, supporting first responders and maintaining calm communication during crises.

Successful candidates will have strong listening abilities, accurate typing, and effective verbal communication. Roles may involve rotating shifts, ongoing training, and certification requirements as dictated

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful but not always required.
• Ability to follow structured procedures and perform under stress.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the proper dispatch function.
• Provide basic pre-arrival instructions within training and policy.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Slidell, LA seeks dependable Call Takers to handle emergency and nonemergency lines. You will verify locations, gather caller details, and input information into dispatch systems, supporting first responders and maintaining calm communication during crises.

Successful candidates will have strong listening abilities, accurate typing, and effective verbal communication. Roles may involve rotating shifts, ongoing training, and certification requirements as dictated