911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Lake Monroe (FL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker roles in Lake Monroe, FL. The position involves handling emergency and nonemergency lines, confirming locations, and documenting details into dispatch software with accuracy and professionalism.

Applicants should have a high school diploma or equivalent, with customer service or public safety experience beneficial. Training will cover call-taking duties, certifications, and required background checks before

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker roles in Lake Monroe, FL. The position involves handling emergency and nonemergency lines, confirming locations, and documenting details into dispatch software with accuracy and professionalism.

Applicants should have a high school diploma or equivalent, with customer service or public safety experience beneficial. Training will cover call-taking duties, certifications, and required background checks before