Emergency Communications Call Taker 24/7 Shifts

Public Safety Dispatch Network; Doylestown (Bucks County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Doylestown, PA, is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller data, and document information for dispatch personnel. You will work within established protocols and use call-processing software.

Responsibilities include protecting caller privacy, following structured procedures, and supporting accurate incident escalation. Training and assessments are provided by the employing agency.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing accuracy.
• Clear verbal communication and ability to follow procedures.
• Assessments and minimum scores set by the agency.

Responsibilities

• Answer emergency and nonemergency calls.
• Confirm location and caller information.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Protect caller privacy and confidentiality.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Doylestown, PA, is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller data, and document information for dispatch personnel. You will work within established protocols and use call-processing software.

Responsibilities include protecting caller privacy, following structured procedures, and supporting accurate incident escalation. Training and assessments are provided by the employing agency.