Emergency Communications Call Taker (24/7 Shift Rotations)

Regional 911 Intake Solutions; Perry (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Perry, KS is seeking 911 Call Takers to answer emergency and nonemergency lines, verify incident details, and document information for dispatch. The role emphasizes clear communication, accurate typing, and following approved procedures.

Call takers may work rotating shifts and must complete required training and certifications. Health insurance and other benefits are dependent on appointment type and schedule.

Qualifications

• High school diploma or equivalent required or encouraged.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Enter details into dispatch software and forward to appropriate function.
• Assist callers with essential instructions within training.

Skills

Typing

Listening

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions in Perry, KS is seeking 911 Call Takers to answer emergency and nonemergency lines, verify incident details, and document information for dispatch. The role emphasizes clear communication, accurate typing, and following approved procedures.

Call takers may work rotating shifts and must complete required training and certifications. Health insurance and other benefits are dependent on appointment type and schedule.