Emergency Communications Dispatcher — 24/7 Critical Support

Regional 911 Intake Solutions; WaKeeney (KS); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Wakeeney, KS seeks 911 Call Takers to serve as first points of contact during emergencies. You will gather essential information, confirm locations, and document events for dispatch teams.

Role may involve rotating shifts and adherence to structured procedures. Training, exams, and certifications are required to ensure accurate call-taking and safety instructions.

Qualifications

• High school diploma or equivalent is commonly required.
• Prior customer service, telephone support, or public safety experience may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Wakeeney, KS seeks 911 Call Takers to serve as first points of contact during emergencies. You will gather essential information, confirm locations, and document events for dispatch teams.

Role may involve rotating shifts and adherence to structured procedures. Training, exams, and certifications are required to ensure accurate call-taking and safety instructions.