Emergency Communications Call Taker – 24/7 Ops

Public Safety Dispatch Network; Joshua Tree (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

The Public Safety Dispatch Network seeks qualified 911 Call Takers to operate in Joshua Tree, CA. This role involves handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams.

Candidates should be prepared for rotating shifts and strict adherence to procedures. Successful applicants typically have strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

The Public Safety Dispatch Network seeks qualified 911 Call Takers to operate in Joshua Tree, CA. This role involves handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams.

Candidates should be prepared for rotating shifts and strict adherence to procedures. Successful applicants typically have strong listening skills, accurate typing, and clear verbal communication.