911 Call Taker – Emergency Communications Specialist

National Public Safety Careers; Jacumba Hot Springs (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is offering 911 Call Taker opportunities in Jacumba, CA. Call Takers are the first point of contact for emergencies, ask focused questions, verify locations, and document information for responders.

This role may involve 24-hour operations with rotating shifts. Candidates typically have a high school diploma and strong listening, typing, and communication skills, plus the ability to follow structured procedures and work under pressure.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing/dispatch software.
• Forward incident information promptly to the dispatch function.

Skills

Active listening

Typing speed

Verbal communication

Problem solving

Education

High School Diploma

Tools

Dispatch software

Job description

National Public Safety Careers is offering 911 Call Taker opportunities in Jacumba, CA. Call Takers are the first point of contact for emergencies, ask focused questions, verify locations, and document information for responders.

This role may involve 24-hour operations with rotating shifts. Candidates typically have a high school diploma and strong listening, typing, and communication skills, plus the ability to follow structured procedures and work under pressure.