Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Twentynine Palms (CA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network is seeking a dedicated 911 Call Taker in Twentynine Palms, CA. You will listen to callers, confirm locations, collect critical details, and document information for responders.

The role requires strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training and certification are provided, with ongoing evaluations and shift work as needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

Public Safety Dispatch Network is seeking a dedicated 911 Call Taker in Twentynine Palms, CA. You will listen to callers, confirm locations, collect critical details, and document information for responders.

The role requires strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training and certification are provided, with ongoing evaluations and shift work as needed.