Emergency Call Taker - 24/7 Dispatch Support

Public Safety Dispatch Network; Fort Gay (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

The Public Safety Dispatch Network seeks dedicated 911 Call Takers to respond to emergency calls from Fort Gay, WV, and surrounding areas. You will verify locations, capture caller details, and document critical information for dispatch teams to coordinate responders effectively.

Applicants should have a high school diploma, strong listening skills, fast and accurate typing, and clear verbal communication. Training and certifications may be required, with background checks and ongoing

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

The Public Safety Dispatch Network seeks dedicated 911 Call Takers to respond to emergency calls from Fort Gay, WV, and surrounding areas. You will verify locations, capture caller details, and document critical information for dispatch teams to coordinate responders effectively.

Applicants should have a high school diploma, strong listening skills, fast and accurate typing, and clear verbal communication. Training and certifications may be required, with background checks and ongoing