Emergency Communications Call Taker - 24/7 Frontline Support

National Public Safety Careers; Kincaid (WV); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for the Kincaid, West Virginia area to support emergency communications operations. Responsibilities include taking calls, confirming locations, collecting caller information, and routing details to dispatch teams.

Training will cover required certifications and procedures. Candidates should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured processes.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Clear communication

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers for the Kincaid, West Virginia area to support emergency communications operations. Responsibilities include taking calls, confirming locations, collecting caller information, and routing details to dispatch teams.

Training will cover required certifications and procedures. Candidates should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured processes.