911 Call Taker — Life-Saving Emergency Communications

Public Safety Dispatch Network; Gerrardstown (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement contributions

Job summary

Public Safety Dispatch Network currently seeks 911 Call Takers in Gerrardstown, WV to handle emergency and nonemergency calls, verify locations, and document caller information. You will use approved procedures to assess urgency and relay critical details to dispatch teams, while maintaining patient and caller privacy.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to work under pressure in a 24/7 environment with rotating shifts.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service is helpful.
• Ability to pass background checks and assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Identify urgency using approved questions.
• Enter details into dispatch software accurately.
• Relay information to appropriate dispatch function promptly.
• Provide pre-arrival instructions only when trained.
• Maintain calm communications under stress.
• Adhere to language-access and privacy guidelines.

Skills

Active listening

Clear communication

Typing speed

Multitasking

Calm under pressure

Education

High school diploma

Tools

Dispatch software

Phone systems

Job description

Public Safety Dispatch Network currently seeks 911 Call Takers in Gerrardstown, WV to handle emergency and nonemergency calls, verify locations, and document caller information. You will use approved procedures to assess urgency and relay critical details to dispatch teams, while maintaining patient and caller privacy.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to work under pressure in a 24/7 environment with rotating shifts.