Emergency Communications Call Taker – 24/7 Dispatch Role

Public Safety Dispatch Network; Lynch (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Lynch, NE. The role involves answering emergency and nonemergency lines, verifying location and caller details, and using approved questions to assess urgency. You will enter information into dispatch software and relay it to the proper teams efficiently.

Applicants should have strong listening and communication skills, be capable of following structured procedures, and be prepared for rotating shifts and overtime as needed.

Qualifications

• High school diploma or equivalent is required or helpful.
• Previous customer service or public safety experience is beneficial but not always required.
• Strong listening skills, accurate typing, and clear communication are essential.
• Ability to follow structured procedures and complete assessments per agency standards.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Ask approved questions to determine nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide calm guidance and instructions within training boundaries.

Skills

Active listening

Typing speed

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Lynch, NE. The role involves answering emergency and nonemergency lines, verifying location and caller details, and using approved questions to assess urgency. You will enter information into dispatch software and relay it to the proper teams efficiently.

Applicants should have strong listening and communication skills, be capable of following structured procedures, and be prepared for rotating shifts and overtime as needed.