Emergency Communications Specialist – 24/7 Dispatch

Public Safety Dispatch Network; Oakville (IA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Oakville, IA seeks a call-taker to respond to emergency and nonemergency lines, verify location and caller information, and document details in dispatch software. The role requires adhering to established questions to determine urgency and ensuring prompt communication with dispatch teams.

Successful candidates typically hold a high school diploma, demonstrate strong listening and typing skills, and can follow structured procedures; background checks and

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify the nature and urgency of the situation using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed and provide pre-arrival instructions within certification.

Skills

Customer service

Education

High School Diploma

Job description

Public Safety Dispatch Network in Oakville, IA seeks a call-taker to respond to emergency and nonemergency lines, verify location and caller information, and document details in dispatch software. The role requires adhering to established questions to determine urgency and ensuring prompt communication with dispatch teams.

Successful candidates typically hold a high school diploma, demonstrate strong listening and typing skills, and can follow structured procedures; background checks and