Emergency Call Taker – Impactful Public Safety Role

Public Safety Dispatch Network; Texas; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Oakhurst, TX. The role involves handling emergency and nonemergency calls, verifying locations and callback info, and documenting details for dispatch coordination.

Required are strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training and certifications are required for providing pre-arrival instructions and permissions.

Qualifications

• High school diploma or equivalent required; call-taker/customer service experience helpful.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Oakhurst, TX. The role involves handling emergency and nonemergency calls, verifying locations and callback info, and documenting details for dispatch coordination.

Required are strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training and certifications are required for providing pre-arrival instructions and permissions.