911 Emergency Communications Operator (24/7)

Public Safety Dispatch Network; Oakdale (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Oakdale, CA to handle emergency and non-emergency calls with a focus on accuracy and calm communication. Roles include verifying locations, documenting details, and coordinating with dispatch teams to ensure rapid response.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing abilities.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Multitasking

Education

High school diploma

Tools

Dispatch software

Call center software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Oakdale, CA to handle emergency and non-emergency calls with a focus on accuracy and calm communication. Roles include verifying locations, documenting details, and coordinating with dispatch teams to ensure rapid response.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.