911 Call Taker - 24/7 Emergency Communications

Regional 911 Intake Solutions; Oakdale (PA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Oakdale, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and route information to dispatch personnel.

Typical duties include answering calls, verifying incident location, entering data into call-processing software, and providing pre-arrival instructions within training. Applicants with high school diploma and strong listening skills encouraged.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Clear communication

Typing accuracy

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Oakdale, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and route information to dispatch personnel.

Typical duties include answering calls, verifying incident location, entering data into call-processing software, and providing pre-arrival instructions within training. Applicants with high school diploma and strong listening skills encouraged.