Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Tallulah (LA); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Tallulah is seeking 911 Call Takers to be the first point of contact for emergencies. You will verify location, document details, and input data into dispatch software to support rapid response.

Training and certification are required to provide pre-arrival instructions and coordinate services. The role may involve rotating shifts, nights, weekends, and overtime, with benefits available depending on appointment type and schedule.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing

Active listening

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Tallulah is seeking 911 Call Takers to be the first point of contact for emergencies. You will verify location, document details, and input data into dispatch software to support rapid response.

Training and certification are required to provide pre-arrival instructions and coordinate services. The role may involve rotating shifts, nights, weekends, and overtime, with benefits available depending on appointment type and schedule.