Emergency Communications Call Taker

Public Safety Dispatch Network; Rumney (NH); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network is seeking 911 Call Takers in Rumney, NH. The role involves taking emergency calls, confirming locations, and gathering essential information for responders. Training and certifications are required to perform call-taking duties effectively.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Positions may require variable shifts and adherence to agency policies.

Formación

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Active listening

Typing

Verbal communication

Following procedures

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network is seeking 911 Call Takers in Rumney, NH. The role involves taking emergency calls, confirming locations, and gathering essential information for responders. Training and certifications are required to perform call-taking duties effectively.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Positions may require variable shifts and adherence to agency policies.