911 Call Taker: 24/7 Emergency Communications

Public Safety Dispatch Network; Kingston (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Kingston, NH, is seeking 911 Call Takers to join a team handling emergency and nonemergency calls. You will confirm locations, collect caller information, and document details for dispatch coordination.

Training and certification determine the scope of pre-arrival guidance and access to resources. Applicants should have strong listening skills, accurate typing, and clear communication.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call center experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Kingston, NH, is seeking 911 Call Takers to join a team handling emergency and nonemergency calls. You will confirm locations, collect caller information, and document details for dispatch coordination.

Training and certification determine the scope of pre-arrival guidance and access to resources. Applicants should have strong listening skills, accurate typing, and clear communication.