911 Call Taker — Start a Meaningful Public Service

Public Safety Dispatch Network; Derry (NH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is offering opportunities for 911 Call Takers in East Derry, NH. These roles focus on taking emergency calls, verifying locations, and documenting details to coordinate rapid responses.

Training and certification guide the use of approved procedures and language-access resources. Candidates typically have a high school diploma and may bring customer service or public safety experience.

Qualifications

• High school diploma or equivalent recommended.
• Customer service or public safety experience may help; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and following structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network is offering opportunities for 911 Call Takers in East Derry, NH. These roles focus on taking emergency calls, verifying locations, and documenting details to coordinate rapid responses.

Training and certification guide the use of approved procedures and language-access resources. Candidates typically have a high school diploma and may bring customer service or public safety experience.