Emergency Call Taker & Dispatcher

National Public Safety Careers; Goshen Township (OH); Presencial; USD 40.000 - 64.000; Jornada completa

Descripción de la vacante

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in New Hampshire. Call Takers handle emergency and nonemergency lines, verify locations, and document information for dispatch staff.

Training and certifications are required, with shift work and schedule variability common in this field. Candidates typically hold a high school diploma or equivalent; prior customer service or public safety exposure helps.

Formación

• Employers commonly require a high school diploma or equivalent.
• Customer service, telephone support, or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in New Hampshire. Call Takers handle emergency and nonemergency lines, verify locations, and document information for dispatch staff.

Training and certifications are required, with shift work and schedule variability common in this field. Candidates typically hold a high school diploma or equivalent; prior customer service or public safety exposure helps.