Emergency Call Taker & Dispatch Support (24/7)

Public Safety Dispatch Network; Epsom (NH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Retirement Contributions

Paid Leave

Employee Assistance Programs

Continuing Training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Epsom, NH. The role centers on handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams. Training and certifications determine the exact responsibilities and schedules.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Some positions allow non-dispatch experience and emphasize adherence to procedures and privacy

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Epsom, NH. The role centers on handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams. Training and certifications determine the exact responsibilities and schedules.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Some positions allow non-dispatch experience and emphasize adherence to procedures and privacy