911 Call Taker: Quick-Response Emergency Support

Public Safety Dispatch Network; Stratham (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Stratham, NH to be the first point of contact for emergency reporting. You will ask focused questions, confirm locations, document details, and forward information to dispatch.

Applicants typically need a high school diploma, strong listening and typing skills, and clear communication. Training and certifications are provided, with background checks and eligibility reviews as part of the process.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Stratham, NH to be the first point of contact for emergency reporting. You will ask focused questions, confirm locations, document details, and forward information to dispatch.

Applicants typically need a high school diploma, strong listening and typing skills, and clear communication. Training and certifications are provided, with background checks and eligibility reviews as part of the process.