Emergency Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Elkhart (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Elkhart, IL is seeking 911 Call Takers to support emergency communications. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams.

Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and background checks are required, with certifications within the specified timeframe.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Elkhart, IL is seeking 911 Call Takers to support emergency communications. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams.

Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and background checks are required, with certifications within the specified timeframe.