Emergency Call Taker — 24/7 Public Safety Dispatcher

National Public Safety Careers; Brimfield (IL); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

National Public Safety Careers is seeking qualified candidates for an emergency call-taker role in Brimfield, IL. Duties include answering 911 and nonemergency lines, confirming locations, and ensuring accurate data entry into dispatch software.

Successful applicants will follow established procedures and utilize language-access resources as needed. Work may involve rotating shifts, nights, weekends, and overtime.

Competenze

• High school diploma or equivalent (required by employers)
• Strong listening comprehension and accurate typing
• Clear verbal communication and ability to follow structured procedures

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrizione del lavoro

National Public Safety Careers is seeking qualified candidates for an emergency call-taker role in Brimfield, IL. Duties include answering 911 and nonemergency lines, confirming locations, and ensuring accurate data entry into dispatch software.

Successful applicants will follow established procedures and utilize language-access resources as needed. Work may involve rotating shifts, nights, weekends, and overtime.