EMS Dispatch Specialist: Coordinating Critical Responses

Yale NewHaven Health; North Haven (CT); On-site; USD 48,000 - 64,000; Full time

Job summary

Yale New Haven Health is seeking a Dispatcher responsible for obtaining information for service requests and dispatching appropriate personnel based on response protocols. The role processes field crew requests for assistance and facilitates information flow between administrative staff and field personnel.

Education includes a high school diploma or GED; EMT certification is preferred in CT with ability to obtain EMD.

Qualifications

• High School diploma or GED required.
• BS/BA in communications or related field preferred.
• EMT certification preferred in CT; ability to obtain EMD.

Responsibilities

• Display professional and courteous conduct at all times.
• Adhere to PHI/HIPAA regulations.
• Demonstrate cultural sensitivity and awareness.
• Follow radio communication policies and monitor radios for crew safety.
• Answer incoming lines and document information accurately.
• Follow policies for caller interrogation, data gathering, EMS dispatching, triage, and customer service.
• Demonstrate knowledge of local geography and landmarks.
• Monitor equipment in the communications center for efficiency.
• Report major malfunctions to supervisor/manager.
• Participate in quality improvement and maintain service standards.
• Support company policies, procedures, objectives, and safety standards.
• Monitor response times and document deviations; report non-compliance.
• Enter data accurately into Computer Aided Dispatch system.
• Maintain professional demeanor with customers and coworkers in the center.
• Use system status plans to guide field unit deployment and routing.
• Attend meetings and training sessions.
• Adhere to all company policies and procedures.

Skills

Professional conduct

Communication

Customer service

Geography knowledge

Education

High School diploma or GED

BS/BA in communications or related field preferred

Job description

Yale New Haven Health is seeking a Dispatcher responsible for obtaining information for service requests and dispatching appropriate personnel based on response protocols. The role processes field crew requests for assistance and facilitates information flow between administrative staff and field personnel.

Education includes a high school diploma or GED; EMT certification is preferred in CT with ability to obtain EMD.