Hospital Communications & Dispatch Specialist

Care New England Health System; Warwick (RI); On-site; USD 38,000 - 46,000; Full time

Job summary

Care New England Health System in Warwick, RI seeks a patient-focused Call Center Representative to receive and dispatch 250-350 calls for the Hospital and MEDNET Answering Service, while greeting visitors and guiding inquiries with empathy.

Must work well under pressure, maintain accurate records, and support emergency communications using radios and pagers. Strong data entry, clear communication, and a team-oriented attitude are essential.

Qualifications

• High School diploma or equivalent is required.
• AMION on-call scheduling and answering service knowledge is a plus.
• Reliable, well-groomed and a team-player.
• Ability to work in a fast-paced environment.
• Exceptional interpersonal skills with patience.
• Clear communication, written and verbal, using positive language.
• Ability to resolve potentially stressful caller interactions.
• Attention to detail and accurate data entry.
• Excellent spelling and typing skills.

Responsibilities

• Receive and dispatch 250-350 calls for the Hospital and MEDNET Answering Service.
• Greet visitors on the phone and in person in a professional, prompt and courteous manner.
• Dispatch calls accurately and courteously.
• Refer to department on-call lists to provide accurate information.
• Update AMION & MEDNET changes during shift; input daily coverage.
• Answer emergency calls promptly and calmly; handle codes and alarms.
• Respond to Fire Department and 800 MHz radio; use walkie-talkies.
• Distribute A/V equipment and manage sign-in/out; check equipment.
• Provide pager management including replacements and troubleshooting.
• Maintain quality records/tickets in accounts with clients.
• Perform other related duties as assigned.

Skills

Customer service

Data entry

Typing

Communication

Multitasking

Stress management

Team player

Attention to detail

AMION scheduling

Answering service knowledge

Education

High School diploma or equivalent

Job description

Care New England Health System in Warwick, RI seeks a patient-focused Call Center Representative to receive and dispatch 250-350 calls for the Hospital and MEDNET Answering Service, while greeting visitors and guiding inquiries with empathy.

Must work well under pressure, maintain accurate records, and support emergency communications using radios and pagers. Strong data entry, clear communication, and a team-oriented attitude are essential.