Communications Representative (Part-Time)

Yale NewHaven Health; New London (CT); On-site; USD 38,000 - 50,000; Full time

Job summary

Yale NewHaven Health is seeking a Communications Representative to answer and dispatch hospital emergency lines and direct calls to appropriate departments. The role requires clear communication, familiarity with hospital layouts, and adherence to department policies.

Responsibilities include maintaining on-call schedules, updating staff records, and meeting customer service standards. The candidate should be able to work with the public and hospital staff, following scripts and escalating as

Qualifications

• High School Diploma or equivalent required.
• Telephone and 1 year customer service experience; basic keyboarding; medical terminology a plus.
• Familiar with hospital departments and emergency/disaster procedures.
• Courteous, patient, and able to clearly direct people within the hospital.

Responsibilities

• Answer and dispatch calls on hospital emergency lines.
• Directs call traffic to appropriate areas using information databases.
• Maintain on-call schedules and records of medical staff vacations.
• Meet performance expectations for customer service and teamwork.
• Follow scripts and assist with overhead pages for medical staff.

Skills

Courteous disposition

Patience

Public interaction

Clear directions

Education

High School Diploma or Equivalent

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Communications Representative is Responsible For Answering Switchboard Calls For The Hospital's Main Campus And Designated Satellite Locations During All Hours Of Operation.

EEO/AA/Disability/Veteran

Responsibilities

• Answers And Dispatches Calls On Hospital Emergency Lines. Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters. Code Calling Includes But Is Not Limited To Code Bat'S; Code Met'S, Code Pci'S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8'S. Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel.
• Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases.
• Maintains And Updates Various On-Call Schedules.
• Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information.
• Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities.
• Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas.
• Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations.
• Must Follow Scripts When Answering Calls At The Switchboard.
• Overhead Pages Requested Medical & Hospital Staff Based On Requests Made.
• Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
• Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department.

Qualifications

Education

• High School Diploma Or Equivalent.

Experience

• Telephone And One (1) Year Experience Customer Service Experience. Computer Experience; Medical Terminology A Plus. Basic Keyboarding Skills Required.

Special Skills

• Courteous And Helpful Disposition, Patience; Ability To Meet And Speak With The Public As 'First Contact' Of The Hospital; Articulate And Able To Clearly Give Directions To Locations Within The Hospital.

YNHHS Requisition ID

187241