Emergency Communications: 911 Call Taker (Shift-Based)

Public Safety Dispatch Network; Muir (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training opportunities

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Muir, MI. This role involves taking emergency and nonemergency calls, confirming incident details, and documenting information for dispatch coordination.

Training and certification are required, with potential rotation for 24/7 coverage. Applicants should have a high school diploma or GED and strong listening, typing, and communication skills.

Qualifications

• Requires high school diploma or equivalent. Strong listening and typing skills are essential.
• Ability to follow structured procedures and communicate clearly.
• Customer service or public safety background is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Identify urgency using scripted questions and document details accurately.
• Enter data into call-processing software and dispatch systems.
• Forward information promptly to appropriate dispatch function.
• Provide pre-arrival instructions only when trained and certified.

Skills

Active listening

Typing

Verbal communication

Procedural thinking

Education

High School Diploma or GED

Tools

Call processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Muir, MI. This role involves taking emergency and nonemergency calls, confirming incident details, and documenting information for dispatch coordination.

Training and certification are required, with potential rotation for 24/7 coverage. Applicants should have a high school diploma or GED and strong listening, typing, and communication skills.