24/7 911 Call Taker – Emergency Communications Specialist

Public Safety Dispatch Network; Montague Township (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking a 911 Call Taker in Montague, Michigan. You will collect essential information from callers, confirm locations, and document details for responders, following established procedures.

This role may involve rotating shifts, nights, weekends, holidays, and overtime, with training and certification requirements as defined by the hiring agency. Strong listening, typing, and communication skills are essential to provide accurate information under pressure.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience helpful.
• Strong listening and typing skills with clear communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Identify urgency using approved questions.
• Enter details into call-processing software.
• Forward incident information promptly to dispatch.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking a 911 Call Taker in Montague, Michigan. You will collect essential information from callers, confirm locations, and document details for responders, following established procedures.

This role may involve rotating shifts, nights, weekends, holidays, and overtime, with training and certification requirements as defined by the hiring agency. Strong listening, typing, and communication skills are essential to provide accurate information under pressure.