Emergency Communications Specialist — 911 Call Taker

Public Safety Dispatch Network; Mountain View CDP (HI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers to be the first point of contact for callers reporting emergencies in Mountain View, HI. The role involves verifying locations, collecting caller data, and inputting information into dispatch software while coordinating with responding units.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• Listening comprehension and accurate typing abilities are important.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers to be the first point of contact for callers reporting emergencies in Mountain View, HI. The role involves verifying locations, collecting caller data, and inputting information into dispatch software while coordinating with responding units.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.