911 Dispatcher: Calm, Critical Calls & Rapid Response

Emergency Telecommunicator Services; Volcano (HI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Volcano, Hawaii, seeks 911 emergency dispatchers to connect callers with responders, gather information, and coordinate police, fire, or medical resources. This role requires calm communication, careful attention, and the ability to manage multiple systems while following agency procedures.

Training and required certifications may apply, and shifts can include nights, weekends, and overtime.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level; others require experience or certifications.
• Typing accuracy, active listening, clear speech, and basic computer skills are valued.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing speed

Clear speech

Calm under pressure

Multitasking

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Volcano, Hawaii, seeks 911 emergency dispatchers to connect callers with responders, gather information, and coordinate police, fire, or medical resources. This role requires calm communication, careful attention, and the ability to manage multiple systems while following agency procedures.

Training and required certifications may apply, and shifts can include nights, weekends, and overtime.