Emergency Communications: 911 Call Taker

Public Safety Dispatch Network; Spring Grove (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking reliable 911 Call Takers in Spring Grove, VA to respond to emergency and nonemergency calls. You will confirm locations, collect caller information, and document data accurately to support responders.

Work involves shift patterns and adherence to established procedures. Training and certification are required, with benefits and ongoing preparation for the hiring process.

Qualifications

• Strong listening comprehension required.
• Accurate typing and data entry skills expected.
• Ability to follow structured procedures and protocols.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to determine urgency and nature of incidents.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening skills

Data entry

Clear communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking reliable 911 Call Takers in Spring Grove, VA to respond to emergency and nonemergency calls. You will confirm locations, collect caller information, and document data accurately to support responders.

Work involves shift patterns and adherence to established procedures. Training and certification are required, with benefits and ongoing preparation for the hiring process.