Emergency Communications Call Taker — Save Lives Daily

Public Safety Dispatch Network; Hot Springs (VA); Sur place; USD 38 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Hot Springs, VA is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller details, and input data into dispatch software to support first responders.

The role requires a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures, with 24/7 considerations and ongoing training.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience preferred.
• Strong listening comprehension and accurate typing essential.
• Ability to follow structured procedures and complete required assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network in Hot Springs, VA is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller details, and input data into dispatch software to support first responders.

The role requires a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures, with 24/7 considerations and ongoing training.