911 Call Taker – Emergency Communications

Public Safety Dispatch Network; Columbia (VA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Columbia, VA. The role involves answering emergency and nonemergency lines, confirming locations, and transmitting critical information to dispatch teams.

Training is required for authorized pre-arrival instructions and language-access resources. Responsibilities include maintaining caller privacy, following structured procedures, and adapting to rotating shifts as needed in a 24-hour operations environment.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Columbia, VA. The role involves answering emergency and nonemergency lines, confirming locations, and transmitting critical information to dispatch teams.

Training is required for authorized pre-arrival instructions and language-access resources. Responsibilities include maintaining caller privacy, following structured procedures, and adapting to rotating shifts as needed in a 24-hour operations environment.