911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Tannersville (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Training programs

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Tannersville, VA to handle emergency and nonemergency lines, verify caller information, and document details in dispatch software. You will work within structured procedures and may rotate shifts depending on staffing needs.

Strong listening and verbal communication skills are essential, along with completing required background checks and certifications after hire. Training will cover call-taking and pre-arrival instructions.

Qualifications

• Experience in customer service or call center environments preferred.
• Ability to deceive? (but actual requirement)
• Strong verbal communication and listening skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service mindset

Active listening

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Tannersville, VA to handle emergency and nonemergency lines, verify caller information, and document details in dispatch software. You will work within structured procedures and may rotate shifts depending on staffing needs.

Strong listening and verbal communication skills are essential, along with completing required background checks and certifications after hire. Training will cover call-taking and pre-arrival instructions.