911 Call Taker - 24/7 Public Safety Operator

Public Safety Dispatch Network; Crewe (VA); On-site; USD 35,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Crewe, VA to handle emergency and nonemergency lines, confirm locations, and document critical data. You will use approved questions and dispatch software to relay information swiftly, support callers, and follow established procedures.

Training will cover certifications and privacy protections. Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or equivalent required or typical for the role.
• Strong listening, typing, and communication abilities are essential.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Respect language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Crewe, VA to handle emergency and nonemergency lines, confirm locations, and document critical data. You will use approved questions and dispatch software to relay information swiftly, support callers, and follow established procedures.

Training will cover certifications and privacy protections. Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication.