Emergency 911 Call Taker: Critical Public Safety

National Public Safety Careers; Sugar Grove (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Sugar Grove, VA. Call takers coordinate emergency information, verify locations, and document details for dispatch teams.

Training and certifications are required for pre-arrival instructions and appropriate responses. Typical duties include handling emergency lines, logging information into dispatch systems, and supporting callers with essential guidance.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Clear communication

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Sugar Grove, VA. Call takers coordinate emergency information, verify locations, and document details for dispatch teams.

Training and certifications are required for pre-arrival instructions and appropriate responses. Typical duties include handling emergency lines, logging information into dispatch systems, and supporting callers with essential guidance.