Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Chester (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Chester, VA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for responders.

Training and certification are required, with rotating shifts and potential overtime based on staffing needs. Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful.

Qualifications

• High school diploma or equivalent widely required.
• Background in customer service, telephone support or public safety can help.
• Candidates should have strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma

Equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Chester, VA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for responders.

Training and certification are required, with rotating shifts and potential overtime based on staffing needs. Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful.