Emergency Careline Controller & Dispatch Specialist

Provide Community; Greenford (OH); On-site; USD 33,000 - 47,000; Full time

Job summary

Provide Care Solutions LTD in Colchester (Essex) is seeking a Controller Responder within the Carecall247 service. The role involves answering calls in a busy Control Centre and providing an emergency response to customers who require assistance or have fallen.

You will join a team delivering a timely, proactive responder service, with training provided to become multi-skilled across services. Some home working may be possible after training.

Responsibilities

• To monitor and answer calls on the call handling platform in line with Telecare Services Association and local guidelines.
• To provide a timely, effective response to emergency alerts/alarms from Carecall247 customers within their own homes, workplaces or in Sheltered Schemes
• To complete onward referrals, in consultation with the customer to relevant health and social care services
• To provide a responder service

Job description

Provide Care Solutions LTD in Colchester (Essex) is seeking a Controller Responder within the Carecall247 service. The role involves answering calls in a busy Control Centre and providing an emergency response to customers who require assistance or have fallen.

You will join a team delivering a timely, proactive responder service, with training provided to become multi-skilled across services. Some home working may be possible after training.